Nandan Bus :: FAQ

1. What are the benefits of booking bus tickets through nandanbus.com?

By Registering on our website, passenger will get facilities like Discounts, loyalty points, Ticket Cancellations & Unlimited Ticket Prints etc. You can choose from our complete range of fleet and routes at a single click. - You can choose from buses based on your preferences of Type, Amenities, Timings etc.

2. Do I need to register to use NANDANBUS website ?

Yes if you would like to avail all benefits. We have two type users booking through website:-

Guest User - Under Guest user only ticket can be booked as some of the passenger avoid the routine procedure of logging in.
Registered User - Under Registered user (login compulsory) Option provided to review your booking details with numbers of ticket prints, option of cancelling the tickets, option of checking and redeeming your loyalty points.

3. Does booking online cost me more?

No. The fare will be same but you will be benefited by discount offers and loyalty points.

4. What information do I need to provide while booking?

You are required to provide the following information in full:
Name
Mobile Number
Email Id

5. Can I book the whole bus/coach with you?

Yes ! We generally offer buses or coaches for bookings. Please contact our Head Office or email us at customercare@nandanbus.com

6. I am a regular traveller, do you have any schemes for my benefit?

We have exiting offers for our Loyal Customers from time to time. We also have a loyalty policy, that keeps track of your online bookings (Use your NANDANBUS ID), and automatically increases your loyalty credits each time when you book with us

1. Is it mandatory to take a printout of the ticket?

For journey purpose ticket copy is not mandatory & passenger can show mTicket SMS & ID proof for journey.

2. Is it mandatory to carry the required identity proofs along with the e-ticket?

ID Proof is mandatory for e-ticket.

3. What is an mTicket?

Confirmation sms will be sent to the passenger immediately on booking the ticket which can be shown at the time of journey.

4. I didn’t receive my mTicket. Can you re-send it?

Confirmation sms will be resent to the respective cell phone number upon request.

5. I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

Contact Customer Care or interact through mail to customercare@nandanbus.com

6. I've lost my ticket. How can I get a copy?

A copy of the ticket would have been sent to you by e-mail when you booked it. if you have not received the ticket e-mail please feel free to call us.

7. Why are different seats priced differently in the same bus?

Seats highlighted with high fare are considered as premium seats.

8. Why is it mandatory to provide my mobile number during booking the ticket(s)?

Yes. Mobile number is collected to provide you the information such as M-ticket, vehicle number & any other updates related to the schedule.

9. I have not received the tickets to my email id, what do I do?

Send a mail to customercare@nandanbus.com

1. Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Passenger can book the tickets by using his card for other passengers also.

2. What are the payment options available?

Passenger can book the ticket by Online using Debit/credit card, Net Banking, Wallets etc.

3. I don't have a credit card. Can I still buy a bus ticket?

Passenger can book tickets by Online through Debit Card / Net Banking also or visiting our nearest booking office.

4. How does the transaction appear on my card / account statement?

Reference with PayU & transaction details like PayU

5. Is it safe to use my credit card on this site?

nandanbus.com website uses a secured gateway with encryption which is trusted & safe.

6. How do I get ticket details if my transaction success and seats not confirmed?

Contact Customer Care for proceedings of the transaction.

7. In how many days shall I get my Online transaction refund for failed transaction or success transaction?

Maximum refund period will be 12 – 15 working days.

8. Whom to contact when my transaction is pending?

Contact Customer Care with details of the transaction.

1. Can I cancel my ticket online?

Yes! subject to Terms & Conditions of cancellations.

2. How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page and provide your ticket details.

3. Can I do partial cancellation ?

Yes.

1. I missed the bus. Do I get a refund?

No.

2. How can I get a refund in case I cancel my ticket?

Ticket cancelled through website will be refunded online & ticket cancelled at the counter will be refunded on spot.

3. How do I get refund for cancellation of ticket done through online?

Refund will be processed to the same A/C / mode of payment done for booking the ticket.

4. I missed the bus. Do I get a refund?

No !

1. How does your boarding process work?

Passenger should report the boarding point prior 30 mins to the journey.

1. What are the rules on Luggage?

Contact Customer Care or Local Branch.

1. What are discount offers?

Log on to our website for discount offers.

1. What if I have additional questions?

Contact Customer Care.

GENERAL